Communication Quiz

The following is a self-assessment tool. This inventory will provide you with a starting point to help develop a strategy for improving your communication skills.

	Do You	Seldom 1	Usually 3	Always 5
1	Realize that what you see may differ from what others see?
2	Realize that what people choose to say about a situation is their abbreviated version?
3	Avoid labeling and using demanding words that can destroy a person’s self-esteem?
4	Phrase your thoughts in "I" messages that describe how you feel about the situation?
5	Avoid terms that imply black or white, such as always or never?
6	Recognize that some of your words may be misinterpreted?
7	Acknowledge that your feelings and emotions can affect what you hear, see and say?
8	Seek to clarify your message by asking for a demonstration of understanding?
9	Ask for feedback and clarification when in doubt about the other person’s meaning?
10	Accept correction when it is obvious that you’ve been wrong?
11	Tune into body language that might indicate misunderstanding?
12	Avoid exaggeration and evaluation and pursue accurate understanding?
	Total

60 is a perfect score. Less than 40 indicates that you could use some work in the area of communication skills.

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2001 Volunteer Leader Training Guide Communication Quiz

2001 Volunteer Leader Training Guide
Communication Quiz